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24/7 Customer Support
We're here to help you with all your cruise booking needs. Get assistance anytime, anywhere.
Average Response Time: Under 15 minutes
We're here to help you with all your cruise booking needs. Get assistance anytime, anywhere.
Click the chat icon in the bottom left to start a conversation with our support team
Instant Response
Under 2 minutes
Within 4 hours
Immediate Access
Speak directly with our cruise specialists for immediate assistance with bookings, changes, or emergencies.
Call NowChat instantly with our support agents for quick questions, booking assistance, or technical help.
Send us detailed inquiries and get comprehensive responses from our dedicated support team.
Email UsYou can modify or cancel your booking through your online account, by contacting our support team, or by calling our cancellation hotline. Please note that cancellation fees may apply depending on how close to the departure date you cancel.
You'll need a valid passport (with at least 6 months validity), visa if required by destination countries, cruise tickets, and travel insurance documents. Some destinations may also require vaccination certificates.
Please inform us of any special requirements (dietary, mobility, medical, etc.) at least 14 days before departure. You can submit requests through your account dashboard or contact our accessibility team directly.
Refund policies vary by cruise line and fare type. Generally, full refunds are available up to 90 days before departure, with decreasing percentages as the departure date approaches. Please check your specific booking terms or contact us for details.
During your cruise, contact the ship's guest services desk for immediate assistance. For emergencies, our 24/7 support line remains available. You can also reach us via WhatsApp for international support.